Frequently Asked Questions
DO I HAVE TO ORDER ONLINE?
Yes. As an online retailer, our operation costs are reduced allowing us to pass the savings on to you in the form of affordable products. Please note that once your order is placed, we are unable to make changes, additions or cancellations to your items.
HOW DO I KNOW YOU RECEIVED MY ORDER?
Once you've placed your order, you will be directed to an order confirmation message, which will contain your order number. We will also send you an email to confirm your order has been placed. This can take up to 30 minutes to arrive in your inbox. Once our fulfillment team processes your order, you will receive a second email to let you know that your order is on its way to you.
WHAT CARRIERS WILL YOU USE TO SHIP MY ORDER?
We use USPS, FedEx, and UPS. Expedited orders are shipped using UPS and FedEx. For more information, please view our shipping policies.
WHERE DO YOU SHIP TO?
We ship orders domestically and internationally. We currently do not ship to APO/FPO addresses.
CAN YOU DELIVER TO A DIFFERENT ADDRESS THAN MY BILLING ADDRESS?
Yes! You can have your order delivered to another address. Just enter your shipping address where indicated. Note: We do not deliver to PO Boxes.
WHAT ARE MY PAYMENT OPTIONS?
We accept the following payments: Visa (including Visa Debit), MasterCard, Discover, American Express, Amazon Payments, and PayPal payments. We are also proud to offer QuadPay, an exciting option for US customers that breaks your purchase amount up into 4 interest-free payments. You get your merchandise now and pay for it later. For more information, click here.
HOW CAN I TRACK MY ORDER?
When your order is shipped, you will receive a confirmation email with shipment details and a tracking number.
CAN I RETURN AN ITEM?
Yes. Please view our Returns/Refund policy for specifics.
WHAT DO I DO IF I HAVE RECEIVED AN INCORRECT ITEM?
In the unlikely event that you receive a wrong item, please contact us at email@example.com within 5 days of receipt and we will work to resolve this for you.
DO YOU OFFER PROMOTIONAL CODES?
From time to time, we do run various promotions. To ensure you are notified of the latest sales, promotion codes, and news, be sure to subscribe to our newsletter located at the bottom of the home page.
I HAVE A SPECIFIC PRODUCT QUESTION. HOW DO I GET IT ANSWERED?
For any questions, simply send an email to firstname.lastname@example.org or call 1-855-525-3332, 8 a.m. - 5:00 p.m. CST, Monday through Friday. We respond to emails and phone calls within 24 business hours. During periods of high order volume, a faster response can be obtained by using the "Chat with us" instant messaging widget located in the lower right corner of the website.